Shipping policy

Order Processing and Shipping Times

• Order Processing Time
  Please allow 3–5 business days (excluding weekends and national holidays) for your order to be processed and shipped. This includes verifying your payment, packing your order, and preparing it for shipment.
  
  
• Tsukushi is not a dropshipping website
  We take pride in handling everything ourselves, from sourcing high-quality products to carefully packing and shipping them directly from Japan.
  
  Because we handle everything in-house, some products may take longer than 5 business days to process before shipment. However, you can be assured that we will keep you informed every step of the way. Your satisfaction is our top priority!
  
  
• Shipping Time
  General transit time excluding processing time may take up to 2 weeks.
  This is an estimated timeframe and may vary depending on the destination and customs clearance procedures.
  
  
• Made to Order
  If the item you have chosen is labelled as "Crafted for you," please see additional info here.
  

Shipping Method

All orders to the USA are shipped by FedEx. You will receive an e-mail with your tracking number once your order ships.

✅ Duties, taxes, and related fees are already included in your order price.

Duties, Taxes & Fees

All duties, taxes, and related customs fees for shipping to the USA are already included in the price you pay at checkout.

U.S. import rules continue to change — we keep this updated so the price you see always reflects the current cost.

Accurate Contact & Shipping Information

Please double-check your shipping address and contact details at checkout.
In rare cases, FedEx or U.S. Customs may need to confirm delivery details or request documentation for clearance (this is unrelated to payment) — accurate contact info helps avoid delays.

Failed Delivery

Customers are responsible for tracking their shipment and responding promptly to any courier communication. If FedEx is unable to deliver your package due to an incorrect address or a lack of response from you, the shipment may be returned to us or disposed of by customs.

If a package is returned to us, return shipping and handling costs will be deducted from your refund, where the order is eligible for a refund under our Return Policy. Shipments that cannot be returned to Japan are not eligible for a refund.

If you have questions about these terms, please contact us before placing your order. We do our best to make every international delivery smooth and hassle-free, and we're always here to help.